FAQs

SHIPPER

When will Lion Line Logistic deliver my parcel?

If you’re sending your parcel to domestic address , it’ll normally arrive the next day. Due to the coronavirus your shipment may take longer to reach it’s destination. International transit times depend on the destination country.

How will I know when my parcel has arrived?

Use track and trace to pinpoint your parcel in the world at any time of the day. Use our system to follow other parcels. Make sure you have the shipment number, to know the current status of your shipment

Will the person receiving my parcel pay import duty?

Some countries require the recipient of your parcel to pay import duty of taxes on the shipment.

Can I send a parcel to a PO Box?

Yes you can, but not for all shipment. Some shipments requires house address

Why do I need to enter the recipient's e-mail address?

We can use the e-mail address to notify the recipient of your parcel’s delivery status.

RECEIVER

What should I do if my parcel is delayed or lost?

Contact the sender, which could be an online store’s customer service department. They may ask Lion Line Logistics to investigate your case.

Can I have my parcel delivered to a different address?

Unfortunately, that is not possible. Please contact the sender, which could be the customer service department of the office where you shipped your package. They will be able to deliver your parcel to another address.

I have not received a shipment number. What should I do?

If you do not have a shipment number, we recommend that you contact the sender of your parcel.

What happens if the parcel can't be delivered?

If you’re not at home at the time of delivery and we can’t deliver the parcel to your neighbors, we’ll bring it to a Lion Line Logistic Solutions ServicePoint close to you. We’ll also leave a card with a code in your mailbox. Enter this code in track and trace to see where your parcel is going to be delivered.

General

How do I track my recent packages?

You can track your shipment at any time using our online tracking tool on Track Shipment

What payment methods can I use to pay for the services?

We have three (4) convenient payment modes available.

You can pay by cash for scheduled online pickups, or;
You can visit any of our outlets and pay by credit card (Visa or MasterCard), or;
You can by bank wiring or check payment
We also do accept crypto currency as payment.

How can I pay my duties and taxes?

You can pay your Duty and Tax invoice quickly and securely using bank to bank wiring or paying at the shipment sender’s country or you can contact Customer Services

Please remember to have your invoice number ready, it can be located on your Duty and Tax invoice and is printed in the upper right hand corner.

Is Insurance Required?

Yes, shipment that value or more $10,000.00 requires insurance before we proceed with shipment.

What items are prohibited on International Express?

To ensure safety while shipping parcels, Lion Line Logistic Solutions discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items.

frequently asked questions

It's past the expected delivery date. Why hasn't the shipment been delivered?

The progress of your shipment is updated when the status changes. Please call +1 405 400 1280 from the U.S. and Canada or +1 405 400 1280 from outside the U.S. and Canada if the progress of your shipment is not what you expect.

Why hasn't my shipment progress been updated?

What is needed to track my shipment?

You’ll need your shipment number to track on our website and pickup confirmation number, origin and destination ZIP Code or reference number to track from customer service.

What are the payment terms?

We do have installment plan with our customers

What is Flex® Global View and how do I use it?

Flex Global View is a technology tool available to Lion Line Logistics freight forwarding, brokerage, warehousing and supplier management customers worldwide. It is a visibility tool that provides an integrated view into a customer’s supply chain. Updated continuously by our global operating centers, Flex Global View provides information via dashboards, reports and proactive alerting tools. This helps keep supply chains nimble, enable critical decisions and effectively meet customer requirements.

Does my quote expire?

All quoted rates are good for seven (7) calendar days.

What is included in a quote?

The date of the quote, confirmation number, shipper details, consignee details, third-party payer details, total estimated amount, dim weight, actual weight, service requested, charges, charge amounts, charge currencies, billed amounts, commodity, origin service center, destination service center, total pieces, pieces breakdown (length, width, height), dim factor, declared value, customs value and insured value.

What is not included in a quote?

Rates and quotes do not include duties and taxes.

What are common charges?

Fuel-index is the fuel surcharge that’s calculated based on the rate of the freight. Pickup is the charge based on weight, size and distance of the shipment picked up. Document preparation is for any documentation needed to move the freight.

What is dimensional weight?

For each dimension, measure at the longest point, rounding each measurement to the nearest whole number. Multiply the shipment length by the width by the height. The result is the cubic size. Divide the cubic size by the applicable dimensional weight factor. To find the factor that applies to your shipment.